Quality Service Charter
The Building and Construction Authority (BCA) came about through the Building and Construction Act of 2021. The BCA is responsible for safeguarding third parties and safe working practices by ensuring that core aspects of a building’s life cycle are developed effectively and follow up-to-date regulations applied in a controlled environment. The BCA is also responsible for spearheading the creation of a construction eco-system and embracing good governance, as well as developing policies and tailormade practices that support networking platforms promoting compliant and sustainable buildings. The BCA’s mission is to ascertain that the core aspects of a building’s life cycle are executed through the generation of up-to-date regulations implemented effectively and efficiently in a controlled environment. Furthermore, the BCA spearheads the creation of a construction-related eco-system embracing good governance, policies and tailormade practices that support networking platforms promoting compliant and Sustainable Buildings.
Our Commitment to Clients
Level of service to expect when contacting or visiting our Offices:
- We will treat you with respect and in a professional manner.
- We guarantee confidentiality on any information exchange.
- Our service standards are in line with Directive 4-2, Standards for Service of Excellence offered by the Public Administration to the Public and Public Employees.
- The list of services offered can be found in the following link: https://bca.gov.mt
Client Responsibilities
Clients are expected to: Provide full and correct information. Treat staff with courtesy and respect. Adhere to timeframes and allocated appointments when applicable
We Value your Feedback
If you would like to submit feedback, suggestions, or complaints kindly:
- Contact us as per details shown here: [email protected]
- Through servizz.gov by calling on 153, or online on Submit a Complaint
Your confidentiality will be guaranteed. Expect our feedback within 5 working days.
What to expect when you contact us
Our information
Provide information which is specific, straightforward, and free of jargon or technical terms. All information will be provided in both Maltese and English. We commit to answer your query within 1 working day, or as per timeframes stipulated in Directive 4-2.
When you contact us by letter or email
We will send an acknowledgment within 1 working day from receipt of your letter or email.
When you contact us by phone
We commit ourselves to answering the phone within 3 rings, in a clear and knowledgeable manner. Staff will identify themselves and treat you with courtesy and respect.
When you visit our Offices
Our Offices are safe, clean and enable accessibility to services for persons with disability. Waiting time will be approximately 15 – 20 minutes under normal circumstances.
Appointments
Replies to requests for appointments will be provided within 1 working day, with the appointment date being set within 5 working days from the date of request. However, appointments may be dependent on department waiting lists and urgent requests, which may take priority.
How to Contact us
- The Exchange, Spencer Hill, Marsa, MRS 1982, Malta
- Monday to Thursday Winter (1st Sept-30th June): 07:30-15:00; Friday: 07:30-13:30; Monday to Friday Summer: (1st July-31st August): 07:30 – 12:30 Weekends, & Public Holidays: Closed
- https://bca.gov.mt
- Contact us: [email protected] -+356 138
- Through Social Media: